Legal

Privacy Policy

Effective Date: March 27, 2026

1. Introduction

Vox Boreal (“Company,” “we,” “us,” or “our”) operates an AI-powered voice and messaging platform. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with our services, including our website (voxboreal.com), voice agent system, and any SMS or MMS communications we facilitate on behalf of our clients.

2. Information We Collect

We may collect the following categories of information:

  • Contact Information: Name, mailing address, email address, and phone number.
  • Call and Voice Data: Recordings, transcripts, and metadata from inbound voice calls handled by our AI agent.
  • Transaction Data: Payment method type and billing address. We do not store full credit card numbers, CVV codes, or sensitive authentication data.
  • Usage Data: IP addresses, browser type, pages visited, and other diagnostic information collected automatically when you visit our website.
  • Communications: Records of SMS, MMS, or email messages sent or received through our platform.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve our voice AI and messaging services.
  • Process transactions and fulfill orders on behalf of our clients.
  • Send transactional SMS or voice messages related to a service you have requested or enrolled in.
  • Respond to inquiries and provide customer support.
  • Monitor and analyze usage to improve platform performance and security.
  • Comply with applicable legal obligations.

4. SMS and Text Messaging

When our platform sends SMS or MMS messages on behalf of a client, the following applies:

  • Messages are sent only to individuals who have provided prior express consent, or where otherwise permitted by applicable law.
  • Message frequency may vary depending on the service enrolled in.
  • Standard message and data rates may apply.
  • To opt out of SMS communications, reply STOP to any message. You may also reply HELP for assistance.
  • We do not sell, rent, or share your phone number or SMS opt-in data with third parties for their own marketing purposes.

5. Sharing of Information

We do not sell your personal information. We may share information in the following circumstances:

  • Service Providers: Third-party vendors who assist in operating our platform (e.g., telephony providers, cloud infrastructure, payment processors). These parties are contractually obligated to protect your data.
  • Clients: The business on whose behalf the voice or messaging interaction is taking place may receive information you provide during that interaction.
  • Legal Requirements: When required by law, regulation, or valid legal process.
  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy, or as required by law. Call recordings and transcripts are retained for a period determined by our client agreements and applicable regulations. Payment-related data is retained in accordance with PCI DSS guidelines.

7. Data Security

We implement industry-standard technical and organizational safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. Sensitive payment information (such as credit card numbers and CVV codes) is never stored in our systems. Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your personal information, subject to legal retention requirements.
  • Opt out of certain uses of your data.

To exercise these rights, contact us at support@voxboreal.com.

9. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You may disable cookies through your browser settings; however, some features of the site may not function properly as a result.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date. Your continued use of our services following any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy, please contact us:

Vox Boreal
Email: support@voxboreal.com
Website: voxboreal.com